2165 Privacy Policy — Our Commitment to Protecting Your Personal Information
This policy details how your information is collected, used, and protected when you use the 2165 platform. Please read it carefully.
Last Updated: 2024
What Information We Collect
The following information is collected when you create and use an account on 2165:
- Account Information: Name, mobile number, date of birth, address, and email (if applicable).
- Identity Verification Information: National ID or passport details — for verification purposes only.
- Payment & Transaction Information: Deposit and withdrawal details via bKash, Nagad, or Rocket (BDT / ৳). Full payment card numbers and PINs are never stored.
- Device & Browser Information: IP address, browser type, operating system, and screen resolution.
- Usage Data: Pages visited, time spent, and logs of gaming and betting activity.
- Cookies & Tracking: Cookies are used to manage sessions and improve your overall experience.
How Your Information Is Used
Your data is used to create and verify accounts, process transactions, maintain betting history, and deliver a personalized experience for each user.
Data is analyzed to detect suspicious transactions, prevent multiple account abuse, and maintain the overall security of the platform.
Your contact details are used to provide customer support, send promotional notifications, and deliver important platform updates.
Data may be retained and disclosed as required to comply with applicable Bangladeshi laws and regulatory directives.
Cookies & Browsing Tracking
2165 uses cookies to enhance your browsing experience. Types of cookies and their purposes:
- Essential Cookies: Required to maintain login sessions and ensure account security.
- Functional Cookies: Used to remember your language preference and other personalized settings.
- Analytics Cookies: Used to track page visit statistics and understand user behavior — always anonymously.
You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.
Data Retention, Security & Third Parties
All personal information collected by 2165 is securely stored on encrypted servers. Financial transaction data is transferred via secured protocols.
Even after account closure, certain data may be retained for a period required under applicable Bangladeshi law.
2165 does not sell or share your personal information with third parties. However, information may be shared in the following circumstances:
- BKash, Nagad, or Rocket for payment processing.
- Upon a court order or at the request of a regulatory authority.
- With authorities in the investigation of fraud or criminal activity.
Your Rights & How to Exercise Them
You can log in to your account at any time to view the information we hold about you.
If any information is incorrect, you can update it through your account settings or by contacting our support team.
You may request deletion of your personal data along with an account closure request, within the limits permitted by law.
To exercise any of your data rights, contact our support team at: [email protected]. For more information FAQ View.
Policy Updates & Contact
2165 may update this privacy policy as needed. For significant changes, a notice will be posted on the platform or sent to you by email.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing it after each update.
For any privacy-related questions or concerns:
- Email: [email protected]
- FAQ — Quick answers to common questions.
- Terms & Conditions — Full platform terms of use.